"<p>** 1. About This Policy **<br /><br />This Privacy Policy explains how Zpark Energy Systems AB (\"Zpark\" / \"we\" / \"us\" / \"our\") collects, uses, and protects your personal information when you use the Zpark mobile app, the Zpark web app, our websites and other products and services (collectively, the \"Services\").&nbsp;&nbsp;<br /><br />Your privacy is important to us, and we are committed to being transparent with what Personal Data about you we process, why it is collected, and how we use it.&nbsp; <br /><br /><br />** 2. Information We Collect **<br /><br />When you use any of the Zpark services, we collect Personal Data about you. This collection of Personal Data falls into three different categories.&nbsp;&nbsp;<br /><br />&nbsp; 1. Information you provide to us.&nbsp;&nbsp;<br /><br />&nbsp; 2. Information we collect automatically.&nbsp;<br /><br />&nbsp; 3. Information we receive from other sources.&nbsp;<br /><br /><br />** 2.1. Information You Provide to Us **<br /><br />To use some of our Services, there is certain information you may be required to provide to us.&nbsp;&nbsp;<br /><br />- Account information: When you create a Zpark account, you need to provide us with your phone number. Once a phone number has been provided, you will then need to verify it. This is done by receiving a code which you will then need to submit through the Zpark mobile app and works as your password.&nbsp;<br /><br />- Payment details: When using our paid Services, you may need to submit a valid payment method and associated billing information, including the following information: First and last name, email address, social security number, billing address and information about the product or service you are purchasing.&nbsp;&nbsp;<br /><br />We use the payment provider Stripe to handle payment information, which then receives and processes your credit card information. For more information regarding Stripe's services and how they protect your Personal Data, please refer to Stripe's Privacy Policy: https://stripe.com/gb/privacy.&nbsp;<br /><br />- Other information you provide to us: When you contact customer support or otherwise communicate with us in any way, we will collect whatever information you choose to provide to us or that we need to resolve your question.&nbsp;&nbsp;<br /><br /><br />** 2.2. Information We Collect Automatically **<br /><br />Whenever you use our Services, we collect information about how you use our products and services. We use that information to provide you with our products and services and to give you a better experience. Depending on the Service you use, we will collect information about:&nbsp;<br /><br />- Usage and log data: We collect information about your activity while using our Services. This includes how and when you interact with the Services provided by us. When you use our Services, we collect a variety of information called Log data. This may include information such as your device's Internet Protocol (\"IP\") address, device name, operating system version, the configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.&nbsp;<br /><br />- Cookies and similar technologies: We may use cookies and other technologies to collect additional website usage information and to deliver features and functionality of our Services. For example, we store and retrieve information about your preferred language on our website.&nbsp;&nbsp;<br /><br /><br />** 2.3. Information We Receive from Other Sources **<br /><br />Our Services use third-party services that may collect information identifying you. The usage of third-party services is to help us improve our Services. The information collected may be transferred and processed to countries and regions outside of your own. An example of this is Firebase Analytics which aids us in understanding how our users engage with the Zpark app.&nbsp;<br /><br /><br />** 3. How We Use Your Information **<br /><br />We use information about you to:&nbsp;&nbsp;<br /><br />- Provide and maintain our Services,&nbsp;<br /><br />- Gather analysis or information to improve our Services,&nbsp;<br /><br />- Process your transactions,&nbsp;<br /><br />- Provide customer support,&nbsp;<br /><br />- Detect, prevent and address technical issues,&nbsp;<br /><br />- Communicate with you about your transactions or account, and,&nbsp;<br /><br />- Notify you about important notices.&nbsp;<br /><br /><br />** 4. How We Share Information **<br /><br />We keep your information confidential. However, we may share or provide access to collected information as necessary for the following purposes:&nbsp;<br /><br />- Within our group: Information may be disclosed to any member of our group (subsidiaries, affiliates, sister companies, and our ultimate holding company). Members within our group follow practices consistent with this Privacy Policy.&nbsp;<br /><br />- In the case of reorganisation: In the event of a reorganisation, sale, or merger, we may transfer your information to the relevant third party subject to applicable laws.&nbsp;<br /><br />- With service providers: We may share your information with third parties to facilitate our Services, perform Services on our behalf, perform Service-related services, or assist us in analyzing how our Services are used. These parties are obligated not to disclose or use the information for any other purpose.&nbsp;<br /><br />- When required by law: We may preserve, use, share, or disclose your information if required by law.&nbsp;<br /><br /><br />** 5. How Long We Keep Information **<br /><br />We keep different types of information for different periods of time. The retention periods are as follows:&nbsp;&nbsp;<br /><br />- Account information: We retain your account information for as long as your account is active. If you close your account, we will retain your information for a period of 1 month after account closure.&nbsp;<br /><br />- Payment Details: We retain payment and transaction information for a period of 7 years in accordance with applicable tax and financial regulations.&nbsp;<br /><br />- Customer Support Information: We retain information related to customer support inquiries for 2 years after the inquiry is closed to help improve our services and for reference in case of follow-up issues.&nbsp;<br /><br />- Usage and Log Data: We retain usage and log data for a period of 12 months to analyse and improve our Services. After this period, we anonymize or delete this data.&nbsp;<br /><br />- Cookies and Similar Technologies: Cookies and similar tracking technologies are retained for as long as necessary to provide the Services and for a period of 1 year. You can manage your cookie preferences through your browser settings.&nbsp;<br /><br />- Legal and Compliance Information: We retain information as required by law or regulatory requirements. This includes information related to legal claims, compliance, and other legal matters, which is retained for the duration of the legal requirements.&nbsp;<br /><br /><br /><br /><br />** 6. How We Protect Your Information **<br /><br />Your privacy rights are of great importance to us, and we have implemented appropriate steps to safeguard your privacy. This includes employing various organisational, technical and administrative safeguards to protect your Personal Data from unauthorised access, destruction, loss, alteration or misuse. Unfortunately, it is impossible to guarantee absolute security for any data transmission or storage system, as no such system can provide a 100% guarantee.&nbsp;<br /><br /><br />** 7. Your Rights in Relation to Personal Data **<br /><br />You have choices regarding the collection, use and disclosure of your Personal Data. As a resident of the European Economic Area or the United Kingdom, you have the following rights in relation to your Personal Data:&nbsp;&nbsp;<br /><br />- Right to information: You have the right to be informed about how your Personal Data is being collected, used, and processed. <span style=\"white-space: pre;\"> </span>&nbsp;<br /><br />- Right of access: You have the right to obtain information about the Personal Data we store about you, and to request a copy of that Personal Data.&nbsp;<br /><br />- Right to rectification: You have the right to request the correction or update of any inaccurate or incomplete personal data we have about you.&nbsp;<br /><br />- Right to erasure: You have the right to request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes it was collected or if you withdraw your consent.&nbsp;<br /><br />- Right to restriction of processing: You have the right to request the limitation of processing your personal data in specific situations, for example, if you believe the data is inaccurate or the processing is unlawful.&nbsp;<br /><br />- Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another organization if technically feasible.&nbsp;<br /><br />- Right to object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.&nbsp;<br /><br />- Right to avoid automated decision-making: You have the right to avoid being subject to decisions based solely on automated processing, including profiling, which significantly affects you unless there is a lawful basis for such processing and appropriate safeguards are in place.&nbsp;<br /><br /><br />** 7.1 Deletion of Account **<br /><br />If you wish to delete your Zpark account, you can do so by contacting us at info@zpark.se, or by requesting to delete your account via the app.&nbsp;&nbsp;<br /><br />Upon your request, we will delete your account and all associated data within 30 days. However, we need to retain certain information for legal, regulatory, tax, or accounting purposes. After account deletion, we will retain minimal information necessary to comply with these obligations and to prevent fraud or abuse. The information we will retain is:&nbsp;&nbsp;<br /><br />- Payment details, including your phone number: This information is retained for 7 years. The phone number is only retained if you have provided payment details.&nbsp;<br /><br /><br />** 8. Children's Privacy **<br /><br />The Services provided are not intended for individuals under the age of 18. We do not knowingly gather personally identifiable information from individuals under 18. If we become aware that a person under the age of 18 has provided us with Personal Data, we will promptly delete it from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take appropriate measures.&nbsp;<br /><br /><br />** 9. International Data Transfers **<br /><br />We may transfer and process your personal information in countries other than your own. These countries may have data protection laws that differ from those in your country of residence.&nbsp;<br /><br />Whenever we transfer your Personal Data outside of the European Economic Area (EEA), we ensure that it receives an adequate level of protection by implementing appropriate safeguards as required by the General Data Protection Regulation (GDPR). These include:&nbsp;<br /><br />- Adequacy Decisions: We may transfer your Personal Data to countries that have been deemed to provide an adequate level of data protection by the European Commission.&nbsp;<br /><br />- Standard Contractual Clauses (SCCs): When we transfer Personal Data to countries without an adequacy decision, we use Standard Contractual Clauses approved by the European Commission, which provide safeguards for your Personal Data.&nbsp;<br /><br />- Binding Corporate Rules (BCRs): For intra-group transfers, we may use Binding Corporate Rules, which ensure that all group companies provide an adequate level of protection for Personal Data.&nbsp;<br /><br />- Additional Safeguards: We may implement additional contractual and technical safeguards to protect your Personal Data.&nbsp;<br /><br /><br /><br /><br />** 10. Contact Information **<br /><br />If you wish to make a request in relation to your rights, or if you have any questions or otherwise comments about this Privacy Policy, please contact us at: info@zpark.se.&nbsp;<br /><br />If you are a resident in the European Economic Area, the \"Data Controller\" of your personal information is Zpark Energy Systems AB. You can contact us directly regarding the processing of your information by Zpark Energy Systems AB, by email at info@zpark.se, by visiting zpark.se, by phone at +46 920 46 80 80, or by post to:&nbsp;<br /><br />Zpark Energy Systems AB&nbsp;<br /><br />Aurorum 1C&nbsp;<br /><br />977 75 Lule&aring;&nbsp;<br /><br />Sweden&nbsp;<br /><br /><br /><br /><br />** 11. Updates to this Privacy Policy **<br /><br />We may update our Privacy Policy from time to time. You will always find the up-to-date version of the Privacy Policy in the App or on our website, zpark.se. By continuing to use our Services after Privacy Policy changes go into effect, you agree to be bound by the revised policy.&nbsp;<br /><br /><br /><br />This policy is effective as of 2024-06-07.&nbsp;</p>"